Rayas Collective ships worldwide with DHL, and all packages are provided with a tracking number. We aim to dispatch your order within 2 working days. 

We offer free personal pick up at our studio location in Berlin Wedding, Brüsseler Str. 32, 13353 Berlin.

Shipping costs to other destinations are automatically calculated at checkout. The below are an indication based on an average sized order.

Shipping cost:

Germany	€4,85 / Free above €70,00
EU + UK	€12,50
Switzerland, Norway	€16,50
USA, Canda, Mexiko, Japan, China	€29,50
All other countries	€35,50

 
Duties & Taxes:

EU
Within the EU all taxes and duties are included in the final price. 

Outside EU
Depending on the country, you will be liable to pay local taxes and duties on receipt of your order. Please be advised that it is your responsibility to pay for these extra charges.

 

Returns:

We want you to be completely happy with your order, but if you aren't, please email us at hello@rayascollective.com. 

Items purchased on rayascollective.com are eligible for return or exchange within 14 days of delivery. Any Christmas gifts bought online between December 1st and December 24^th can be returned up until, and including, January 15th. Orders can be returned undamaged and unused with no signs of wear to: Rayas Collective, Brüsseler Str. 32, 13353 Berlin, Germany. 

We reserve the right to deny the return if the item is not in its original condition. Once returned, a refund will be processed to your original payment method - this may take up to 10 business days. 

We are a very small business and this means we can’t cover the cost of return postage.